Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy policies of these other websites.
What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet, computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
If you submit a question or other communication to us via the “Contact Us” popup or chat feature of the Site, we will collect your name, email, and any other information you submit as part of your communication.
If you create a customer account, the following personal information will be collected: name, company name if applicable, email, address, telephone number, date of birth. You may also choose to provide us with other information through your online customer profile.
We take your privacy and data protection seriously and do so through the use of a username and password as protective measures.
Why do we collect personal information?
To provide our Users with ongoing customer assistance and technical support;
To be able to create your customer account and to be able to ship any products you may buy through our Site;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our Terms & Conditions, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How do we protect your personal data?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Cookies are small pieces of data stored in the Visitor's browser. They are used to keep track of how the Visitor uses the site, if they are logged in or not, which items are in their shopping cart, and any site preferences.
There are mainly two types of cookies stored in your browser when you visit our site:
Session (Transient) cookies: These cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.
Persistent (Permanent or Stored) cookies: These cookies are stored on your hard drive until they expire (i.e. the are based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behavior, shopping cart, and site preferences.
Take a look at the table below to view which cookies our webhost Wix places on your computer:
In addition, please be aware that cookies not listed in the above table, and other tracking technologies from Google Analytics help us to collect statistics about how our website is used so we can improve it. Google Analytics is responsible for setting out its own cookie and privacy policies.
Your rights in relation to your personal information
You have a right to request access to the personal information that we hold about you by making a “subject access request”;
If you believe that any of your personal information is inaccurate or incomplete, you have a right to request that we correct or complete your personal information; If you have a customer account on Porteos you may also update your information by logging in to your account;
You have a right to request that we restrict the processing of your personal information for specific purposes; and
If you don't want us to process your data anymore, please contact us, either via our contact form or postal address at Porteos, 9 route du Camp d'Aviation, 34130 Candillargues FRANCE.
Sharing your data
We only collect personal data that we consider necessary for us to provide an efficient service to Visitors and Customers. We never buy or sell such data, or share it with any other organisation except where necessary to provide such services (e.g. order details with transport companies).
We mostly retain personal data permanently unless requested otherwise, also to be able to provide an efficient and helpful service. The main reason for this is to be able to display to a Customer their order history and to not ask them to re-enter their shipping address with every order.